Nikon confirmed a recall of some of its Z5II and Z6III mirrorless cameras and ZR cinema camera. The recall is due to the potential for these cameras to contain components that do not meet the company’s quality standards, potentially malfunctioning. The company has identified the product number ranges for the affected Z5II and ZR models and has announced its response.
Note that if you purchased a Nikon Z6III in Japan, the recall does not affect your camera.
Regardless of the warranty period, the affected products will be repaired free of charge. The company will cover the round-trip shipping costs. If you have any questions regarding this matter, please contact the service center (Nikon Reception Center, telephone number 0120-722-611).
Nikon Recall – How to Confirm Your Product is Recalled.
To check if your product is eligible, first, check this website link.
Then, click “Check Product Number” below and follow the on-screen instructions to enter the product number of “Z5II,” “ZR,” or “Z6III.”
Depending on the verification result of the entered product number, the return procedure will be displayed if the product is eligible. If the product is not eligible, you can continue to use it with peace of mind.
Z5II Product Number Verification
The product number is the 7-digit number in the red box above, on the label attached to the camera body when the image monitor is opened.
ZR Product Number Verification
The product number is the 7-digit number in the red box above, on the label attached to the camera body when the image monitor is opened.
Z6III Product Number Verification
Regarding the “Z6III,” products sold in Japan (except for the global model sold at the airport or specific shops) are not included, but for those sold outside of Japan, please check the following.
The product number is the 7-digit number in the red box above, on the label attached to the camera body when the image monitor is opened.
